JKWoutlet

Cork, Ireland
2,124 Sales

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Buyers bought gifts from this shop and gave them 5-star reviews!

2124 Sales

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J.K.W. Joanna

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J.K.W. Joanna

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Shop policies

Last updated on May 18, 2022
Hello and welcome to JKW shop! Thank you for visiting us and we hope you enjoyed browsing through our selection. Before placing an order, please familiarise yourself with JKW shop policies.

We do our best to represent our products as accurately as possible. However, there may be slight differences in our hand-stamped pieces. If for some reason you end up unhappy with your purchase, please contact me via Etsy before taking any action as I will do my best to help. Leaving negative feedback without any explanation or prior contact is poor Etsy etiquette.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 days of purchase

Payment

I accept payments via PayPal and Etsy direct checkout with a credit/debit card. Please note however, that if the payment confirmation is not received within 7 business days of the purchase - the item will be considered forfeited and the order will be cancelled.

Shipping

Shipping:
Ireland - $3.00
United States - $5.90 (standard shipping), $10.90 (shipping with tracking)
Australia, Canada, New Zealand - $12.50 (Express shipping with tracking),
Europe EU - $7.90 (shipping with tracking),
Europe non-EU - $7.90 (shipping with tracking),
Everywhere Else (exceptions apply) - $8.90 (shipping with tracking).

We reserve the right to cancel orders to some countries where there are problems with the delivery of packages. In this case, the customer will receive a full refund.

We ship all items within 2 to 5 days of cleared payment (unless otherwise indicated in the listing). In case of any inquiries, please contact us.

- NO TRACKING NUMBER IS AVAILABLE FOR STANDARD SHIPPING! If you wish for your order to be shipped out using registered or express shipping – you must select such option at the checkout where an extra fee will be added on top of the order’s total cost.

- Combined shipping is offered when purchasing multiple items at once.

- Package shipped internationally may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

- INCORRECT ADDRESS: You must make sure to register with correct details on Etsy. We CANNOT be held responsible for any mistakes made by the customer. If an order is returned to us due to an incorrect address, the customer will need to pay additional charges for re-sending the package.

- In case of a missed delivery, a note by the local Post should be left at the door. If later the package is not collected in time by the customer, or if the package returns to us due to a faulty address, the order will be treated as abandoned and no further action will be taken after 28 days of no contact with the client.

- In case of a message about a returned package, if a customer refuses to pay the re-shipping fee, a refund can be offered to cover 50% of the product cost only.

- SHIPPING DELAYS: Please note that we CANNOT be held responsible for any delayed deliveries. The Post gives the best estimated time frame and does its best to ensure you receive your package on time. Occasional delays do occur, and they may be caused by weather conditions, mechanical problems, or simply human errors.

- MISSING PACKAGE: Please note that should your package go missing, no refunds or replacement packages will be sent until 4 weeks have passed from the shipping date. It's unlikely this will happen as the parcel simply could be over-held in transit.

[EUROPE SHIPPING] - All items that are sent to Europe usually take between 4 to 7 working days to arrive.

[OVERSEAS SHIPPING: US, AUSTRALIA, NEW ZEALAND, ETC.] - All items that are sent overseas usually take between 7 and 10 working days to arrive. But please note that sometimes it could take even up to 3 weeks.

[EXPRESS SHIPPING] - Express shipping to UK and Europe should arrive between 2 to 3 working days, and to US and Canada between 4 to 5 working days.

- RUSH ORDERS ARE AVAILABLE! If you wish for your order to be prioritized – meaning made between 1 to 3 days after purchase, please contact us directly via Etsy or use the following link :

https://www.etsy.com/listing/183840717/rush-order?ref=shop_home_active_2

Service fee will be added on top of your order. If you require express shipping also, make sure to select such option at the checkout.

Additional policies and FAQs

- Please check that you have entered all details in the listing, such as the chain length, font type or pearl color. In the absence of such information, the item will be made using standard options. FOR EXAMPLE, if no information is given – a necklace will be made with standard length (16 inches) and font (as seen in the listing’s featured photograph).

- Please keep in mind that each item takes time to make as it is HAND STAMPED, not to be mistaken with engraving. Every piece is therefore hand finished.

- If you wish to make a custom order, don't hesitate to do so. I'll do my best to suit your needs!

- Please remember that sterling silver, gold or silver plated jewellery does not do well in contact with water, perfumes and deodorants. I also advise keeping your pieces in a safe storage.

- If for some reason you end up unhappy with your purchase, please contact me via Etsy before taking any action as I will do my best to help

- Please note that leaving feedback about shipping/delivery is against Etsy policy and the platform will be informed.